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How to make an interactive data visualisation with Matplotlib and JavaScript

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On May 4, I found a nice data set on Kaggle with all the lines from the original Star Wars trilogy. I had the idea to make an analysis of those lines and quickly decided to present the results in an interactive plot. It turned out to be quite an interesting challenge. Generating an SVG in MatplotlibThe first step is »

What you should consider before buying a new tool

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When a client asks me: "can you help us implement [tool x]?" or "should we buy [suite a] or [suite b]?", my first reaction is usually a plan to help them implement the tool. What I often forget is the underlying question: why do they think they need this tool? I recently came across two sources »

How to optimise for better customer journey data

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When we think about conversion rate optimisation, the goal is often to improve conversion on your website. But what about improving data collection? In the ever growing complexity of data collection in a multi-device world, I think it is time for tests that focus on data collection (and data-first UX). We need it to truly understand the user. Device-first is »

How to analyse chatbot data

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As 2017 might very well be the year for chatbots to go mainstream, now is a good time to discuss a way to analyse them. It turns out it’s easy to apply web-based customer journey analysis to a conversational interface. Let's begin. Limitations of standardised reporting Currently, chatbot insights that platforms offer are limited. Let’s take Facebook’s »

The importance of soft landing in a consumer friendly experience

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In this article I will explain why and how to use data and scenario mapping to supply a consumer friendly message. It's impressive to see how much data, technology and innovation is used to make online marketing ads work the way they do. Our goal is to show the right message to the right person at the right time, and »